Front Office Intern - Hospitality & Tourism Industry

Kickstart your career in the vibrant hospitality industry with Bali Ocean Magic (Waterbom Bali), Asia’s #1 waterpark! As a Front Office Intern, you’ll gain hands-on experience in guest services, operations, and teamwork in one of Bali’s most iconic tourist destinations. Located in Kuta, Bali, our team is dedicated to providing exceptional guest experiences, and we’re looking for passionate individuals to join our front office team.

In this role, you’ll work closely with our front desk team to handle guest check-ins, check-outs, and inquiries. You’ll also assist with guest services, including reservations, room assignments, and special requests. This internship is perfect for students or recent graduates looking to build a career in hospitality, with opportunities to learn from industry experts and contribute to a dynamic team.

Join us and be part of a company that values innovation, teamwork, and guest satisfaction. We offer a supportive work environment, competitive salary, and the chance to grow in a fast-paced industry.

📋 Tanggung Jawab Pekerjaan

• Assist with guest check-ins and check-outs, including verifying guest details and processing payments.
• Handle guest inquiries and provide information about resort facilities, dining options, and local attractions.
• Support the front desk team with reservations, room assignments, and special requests.
• Maintain accurate records of guest information and transactions using our property management system (PMS).
• Assist with guest services, such as arranging transportation, tours, and other special requests.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.
• Contribute to a positive guest experience by providing friendly and efficient service.
• Assist with cleaning and maintaining the front office area, including the lobby and reception desk.

🎓 Kualifikasi & Syarat

• Currently enrolled in a hospitality, tourism, or related degree program, or a recent graduate.
• Basic knowledge of English (spoken and written).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational and time management skills.
• Friendly, approachable, and customer-service oriented attitude.
• Ability to lift and carry up to 20 pounds (9 kg).
• Willingness to work flexible hours, including weekends and holidays, as needed.

🛠️ Keahlian

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