(Remote) Front Desk Receptionist

Home Pearl Group · 📍 Balikpapan, Kalimantan Timur · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 6.000.000 – Rp 9.000.000 per month
Home Pearl Group is seeking a dedicated Front Desk Receptionist to join our team. As a Front Desk Receptionist, you will be the first point of contact for our guests and play a crucial role in ensuring their comfort and satisfaction during their stay. This is a remote position, allowing you to work from the comfort of your home while contributing to the success of our hotel. We offer a competitive salary and a welcoming work environment.

📋 Tanggung Jawab Pekerjaan

Greet guests upon arrival and check them into their rooms, ensuring accurate documentation of their details.,Assist guests with any requests or concerns they may have during their stay.,Handle guest check-outs, including processing payments and ensuring all necessary documents are completed.,Maintain a clean and organized front desk area, including the reception and lobby.,Answer phone calls and emails from guests, providing information and resolving any issues promptly.,Coordinate with other departments to ensure smooth operations and guest satisfaction.,Monitor and manage the front desk schedule, including staffing levels and shifts.,Perform other duties as assigned by the management.

🎓 Kualifikasi & Syarat

High school diploma or equivalent experience.,Minimum 1 year of experience in a front desk or receptionist role in the hospitality industry.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in using computer systems and software for front desk operations.,Familiarity with hotel management systems and guest relationship management software.,Ability to work well under pressure and in a fast-paced environment.,Fluent in English and Indonesian languages.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingTime managementAttention to detailTeamworkAdaptability
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